Bandwidth demand is on the rise. Whether it’s in our personal lives streaming content or in our organisations, everyone wants to achieve more with the time they’ve got in their day.
In a recent paper issued by Deloitte about the connection between digital maturity and financial performance, higher maturity organisations highlighted growth oriented benefits such as increased sales, responsiveness to business needs and customer satisfaction while lower maturity organisations focused on benefits such as cost reduction and efficiency improvements.
With so many benefits on the table, and with the ever-advancing demands on network infrastructure including hybrid working, cybersecurity protection mechanisms and Cloud-native platforms, it’s time to ask the question:
Is network modernisation the answer to your productivity puzzle?
Every organisation has different drivers for modernising their networks and increasing their bandwidth. So, we thought it would be useful to share the brilliant reasons some of our customers are upgrading their bandwidth. It might also be the catalyst to consider new ideas in driving efficiency and productivity across your organisation:
Unified communications and collaboration
The evolution of working styles in recent times has reduced face to face interactions and inter-state travel, bringing video conferencing and ‘always on’ business models to the fore. Keeping customers and teams connected across every channel is critical to optimising productivity. Where organisations are still using legacy technologies for communication, we’re seeing an uplift in the consolidation of communication channels across voice, email, SMS, IM, video conferencing and audio.
So, whether it’s a cloud-based collaboration platform, a PBX or other VoIP enabled technology, video conferencing or social networking and collaboration tools, the improvements to productivity through unified communications far outweigh any impact on bandwidth.
Multi-channel network upgrades and optimisation.
Adopting a multi-channel approach to managing and optimising networks is driving an increase in implementations of SD-WAN, allowing businesses to leverage multiple connection types, including MPLS, Internet, Broadband, Ethernet and LTE, in a unified and intelligent manner. Add to this, the pressure from investors, stakeholders and insurers to make networks secure, customers are future proofing their network capabilities and security to avoid the very real cost, time and risk implications of a cyber breach or attack.
By finding solutions to achieve enhanced network performance, improved application experience, increased agility and better visibility and performance, enterprise networks can dynamically adapt to evolving organisational demands whether that’s driven by preventative, commercial or transformational initiatives.
Future proofed Cloud based applications and Back-up.
The efficiencies that come from cloud applications and migrations are insurmountable. Organisations can’t handle the costs and time implications of maintaining hardware, back-ups and complex network set-ups on-premise. So unsurprisingly, migrations to Cloud based applications and backup solutions are still high priority when it comes to improving efficiency, security and productivity. As well as not keeping you awake at night, a robust set of cloud-based tools and platforms keeps your most precious assets protected and data panics in the past.
Contact centre technologies
As consumers demand faster access, our customers equally demand faster service across an increasing number of channels. We’re seeing an influx of customers investing in getting the technology to support this right.
Natural language processing, image and audio recognition and computer vision have revolutionised the way we consume and interact with data. This processing and analysis of real-time information is seeing an increase in demand for real-time transit and processing speeds and greater bandwidth. For our customers, it’s also resulting in measurable improvements through streamlined processes, increased efficiency and connected customer experiences leading to an uplift in revenue and improved satisfaction metrics.
Employee engagement and productivity
Finally, the golden ticket resulting from of all of the above measures and reasons for increasing bandwidth – employee engagement and productivity. By providing the tools and support people need to work more effectively, more efficiently and in a more focused way, customers are seeing a huge decrease in downtime and double-digit boosts in employee engagement.
Sounds like a set of winning reasons to consider upgrading your infrastructure? Let’s connect to create a better tomorrow.