Insights
Find out why you should trust Nexon for all your business technology needs.
News Celebrating 25 years, Nexon continues to empower organisations with the technology, insights and services they need to lead in an ever-evolving world.
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6 minutes Nexon is delighted to announce the relocation of its head office to the heart of Sydney’s CBD, marking a significant milestone in our continued growth and support for modern, flexible work.
6 minutes Patients now demand active participation in their healthcare decisions, and modern technology makes this possible. With 58% of Australian healthcare stakeholders seeking seamless data exchange across all devices1, accessible health information at every stage is not only desired but also expected.
5 minutes Many organisations prepare for predictable demand spikes but struggle with unexpected surges—from cyber incidents to viral success. A CX crisis response plan helps maintain customer confidence without major technology investments. Learn how to build flexible response strategies for both positive and negative scenarios.
5 minutes Modern contact centres track everything, yet many struggle to turn data into strategic insights. Those that do gain a competitive edge. Learn how to turn raw data into actionable intelligence that drives informed decisions and business growth.
4 minutes AI enhances customer experience best when layered over well-connected touchpoints. Before making virtual agents smarter, ensure customers can reach you effectively by optimising existing channels. Balancing AI automation with channel strategy is key to transformative CX.
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