Insights

Find out why you should trust Nexon for all your business technology needs.

interior of busy office
interior of busy office
27th May, 2025 | Nexon

Built on tech, powered by people: Nexon at 25

Celebrating 25 years, Nexon continues to empower organisations with the technology, insights and services they need to lead in an ever-evolving world.
6 minutes
22nd May, 2025 | Nexon

Nexon Announces Relocation of Corporate Head Office

Nexon is delighted to announce the relocation of its head office to the heart of Sydney’s CBD, marking a significant milestone in our continued growth and support for modern, flexible work.
6 minutes
20th May, 2025 | Nexon

Person-centred healthcare: Putting patients in control with digital empowerment

Patients now demand active participation in their healthcare decisions, and modern technology makes this possible. With 58% of Australian healthcare stakeholders seeking seamless data exchange across all devices1, accessible health information at every stage is not only desired but also expected.
5 minutes
20th May, 2025 | David Flanagan

Tisn’t the season: Is your contact centre ready for surprise spikes?

Many organisations prepare for predictable demand spikes but struggle with unexpected surges—from cyber incidents to viral success. A CX crisis response plan helps maintain customer confidence without major technology investments. Learn how to build flexible response strategies for both positive and negative scenarios.
5 minutes
16th May, 2025 | David Flanagan

Dashboard overload: How to turn contact centre metrics into executive intelligence

Modern contact centres track everything, yet many struggle to turn data into strategic insights. Those that do gain a competitive edge. Learn how to turn raw data into actionable intelligence that drives informed decisions and business growth.
4 minutes
15th May, 2025 | David Flanagan

Before you ‘AI everything’: Why existing channels are your untapped CX advantage

AI enhances customer experience best when layered over well-connected touchpoints. Before making virtual agents smarter, ensure customers can reach you effectively by optimising existing channels. Balancing AI automation with channel strategy is key to transformative CX.
4 minutes