Person-centred healthcare: Putting patients in control with digital empowerment
Patients now demand active participation in their healthcare decisions, and modern technology makes this possible. With 58% of Australian healthcare stakeholders seeking seamless data exchange across all devices1, accessible health information at every stage is not only desired but also expected.
Tisn’t the season: Is your contact centre ready for surprise spikes?
Many organisations prepare for predictable demand spikes but struggle with unexpected surges—from cyber incidents to viral success. A CX crisis response plan helps maintain customer confidence without major technology investments. Learn how to build flexible response strategies for both positive and negative scenarios.
Dashboard overload: How to turn contact centre metrics into executive intelligence
Modern contact centres track everything, yet many struggle to turn data into strategic insights. Those that do gain a competitive edge. Learn how to turn raw data into actionable intelligence that drives informed decisions and business growth.
Before you ‘AI everything’: Why existing channels are your untapped CX advantage
AI enhances customer experience best when layered over well-connected touchpoints. Before making virtual agents smarter, ensure customers can reach you effectively by optimising existing channels. Balancing AI automation with channel strategy is key to transformative CX.
If AI is everywhere, have you got your act together?
With AI ambitions dependent on a strong technical foundation, IT infrastructure leaders must create order from scattered data across legacy systems, cloud platforms, and applications. Learn how Microsoft Fabric transforms data management, allowing teams to focus on innovation instead of system maintenance.
If AI is the future, are you ready to compete?
For business leaders, understanding AI’s impact is now a competitive imperative. If your organisation runs on Microsoft, discover how its integrated cloud ecosystem centralises data assets into AI-ready resources, unlocking deeper insights and laying the groundwork for advanced capabilities across diverse sectors
If AI is the burning question, do you have the answers?
Business analysts face increasing pressure to deliver insights faster than ever. For organisations using Microsoft-based environments, discover how to centralise and synchronise data to create a unified foundation that enhances and accelerates insight delivery.
Digitally enabled healthcare: Elevating care through connected, secure systems
With providers under pressure to deliver better patient outcomes with limited resources, service efficiency is under the microscope. As 57% of healthcare organisations cite collaboration as their primary motivation for cloud adoption, secure connectivity is at the heart of the modern healthcare revolution.
The true cost of disconnected systems in professional services
The true cost isn’t just what your professional services firm is losing today—it’s the opportunities you’ll miss tomorrow. Gain key insights on how a unified approach to practice management tools streamlines workflows, enhances automation, and transforms your practice for long-term success.
Why CFOs must lead the charge in unifying finance and operations
Modern CFOs must unify finance and operations to drive profitability, reduce risk, and optimise resources. Discover key insights on unified practice management and how integrated platforms like PracticePoint enable data-driven financial leadership for sustainable growth.