Data-driven healthcare: Sharing insights to transform patient outcomes

Nexon Blog - Data-driven healthcare: Sharing insights to transform patient outcomes

Data is the key to healthcare transformation, yet most organisations fail to unlock its full potential. With only 23% of Australian healthcare organisations able to analyse all their device data – structured or unstructured – few are collecting all the data they need, let alone leveraging it to optimise care.

Tisn’t the season: Is your contact centre ready for surprise spikes?

Many organisations prepare for predictable demand spikes but struggle with unexpected surges—from cyber incidents to viral success. A CX crisis response plan helps maintain customer confidence without major technology investments. Learn how to build flexible response strategies for both positive and negative scenarios.