Simplifying the management of IT infrastructure to ensure continuous service quality for your business.
Modern businesses and organisations need their IT infrastructure to deliver reliability and continuity of services while operating efficiently and cost-effectively.
So how can you increase availability and simplify the management of a hardware and software environment that requires integrated support for multi-platform and multi-vendor environments?
A single, trusted, fully integrated
Consistent with our customer-centric philosophy, our team behaves as an integral team member on all your related IT matters. The benefit of this approach is that we reduce complexity and drive efficiency, freeing your time to perform core business functions, innovate and drive digital transformation.
Remove the complexity of managing multiple devices for your organisation. We will provision, secure and support your mobile device fleet so that critical data is protected, costs are better managed, and user issues are resolved 24/7.
Managed Application AND Hardware Support
A multi-vendor technology stack provides a wide range of services to power your organisation but usually creates support and maintenance headaches for IT. Our Service Delivery Managers will provide a single point of contact and free your IT team to focus on strategic initiatives.
Managed Service Desk and End User Support
For many organisations the rapid deployment of multiple best of breed apps is a driver of competitive advantage but has made apparent the need to provide consistent end-user support. Our 24/7 service desk is available to users via phone, email or online, and our experts are always on hand to own and resolve your user issues in a highly satisfactory way.
The quality of service we provide sets Nexon apart. Maintaining these very high standards also enables us to support a group of happy long-term customers and maintain relevant certifications.
As a result, Nexon Service Management offers you:
Accountability through comprehensive SLAs
Cost controls with
Better Governance controls
Proven expertise in
Service Delivery Management
Ensure stakeholder needs are met through regular user feedback surveys
Planning for what is next through Future State Analysis
One partner for all your IT needs
Our Service Management Solutions
Provide Peace of Mind
We leverage the ITIL Framework to ensure the delivery of our IT services and support aligns with the goals of your business. Depending on your needs, we use Agile or PRINCE2 methodologies to manage projects to the highest standards.
Everything we do, is with a security first approach to give you reassurance that the right operational efficiencies are in place.
Managed I.T. Services designed to make your staff happier
Nexon is dedicated to designing and implementing Service Management solutions that measurably improve the happiness of your employees.
We created this approach for our helpdesk, where our Helpdesk Happiness Model proactively analyses customer experience and uses those insights to create better, more effective interactions.
We now apply this same philosophy to all the Managed IT Services we offer. We do this because we genuinely care about the happiness of your employees, and we have seen this approach drives superior outcomes.
Managing Core I.T. Services
so you can manage your future
Capacity & Performance Management
We will proactively assess and plan all the capacity and performance requirements for both your current and future business needs in the most efficient manner available.
We give all stakeholders in an organisation greater visibility with regards to their support status and service disruptions, so their decision making is based on the most current and accurate data.
We will ensure that standardised methods and procedures are used to implement all changes with a view to aligning your IT services with actual business needs.
We will make sure that the release and deployment of new hardware and software is maintained
We will provide live tracking and standardise full documentation of all the processes and procedures we implement to simplify the onboarding of new staff, software and hardware in the future.
Risk and Issue Management
We will identify risks to your business and assess your business continuity and/or disaster recovery plan in order to prevent or otherwise minimise the impact of any unfortunate events occurring.
We will improve IT management by implementing a full audit system that offers a cost-effective way to identify, track and report on your IT assets. This allows for better control of assets and reduces the use of unauthorised software.
Service management is not just a smart outsourcing strategy. It has the potential to be the key to unlocking your IT infrastructure's full potential. With effective service management – underpinned by our unique Happiness Engagement model – your in-house IT staff are freed from the mundane responsibilities involved in managing a technology and vendor relationships, allowing them to focus on your long-term strategic objectives.
From the Nexon Blog
A staggering 85 per cent of Australian Contact Centres will be working on their omnichannel strategy in 2021
In a period of rapid change, customers are demanding digital services like never before with 26 per cent relying on virtual assistants and chatbots