A staggering 85 per cent of Australian Contact Centres will be working on their omnichannel strategy in 2021
In a period of rapid change, customers are demanding digital services like never before with 26 per cent relying on virtual assistants and chatbots
Almost 50% of Australian Contact Centres looking to deploy workforce optimisation solutions in the next 12 months to leverage AI and automation
At the time of its conception in 2006, ‘the cloud’ challenged people with its abstract tangibility. Who would have predicted that fifteen years later almost all new technologies implemented into organisations would have cloud as their pillar?
In 2021 this model will remain a reality for agents with contact centres by leveraging technology to boost employee productivity and engagement.
Nexon takes a holistic approach and view of our customer user experience and satisfaction. We developed a ‘Helpdesk Happiness Model’.
With support of your Unified Communications environment, the contact centre can deliver a better customer experience with Nexon Absolute.