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Why End-to-End Support is Critical for Hybrid Cloud Success

While the cloud is well and truly a part of mainstream IT, there is still some way to go when it comes to hybrid cloud adoption.

Nexon Asia Pacific /
Business Solutions, Cloud

Now that we’re in the year 2020, it means we’ve entered the third decade of the 21st century. While the cloud is well and truly a part of mainstream IT, there is still some way to go when it comes to hybrid cloud adoption. The fact that adopters of hybrid cloud structures only became the majority as late as 2018 shows that enterprises are still uneasy about how to manage a hybrid cloud environment.

They’re still unsure about how to best leverage this beneficial technology. And yet the writing is already on the wall.

Increasing reliance on Big Data and analytics, the need for secure storage, the increasing prevalence of ERP platforms, and growing moves towards integration and scalability are all pushing IT departments towards the agility and flexibility of the hybrid cloud.

But how do these IT departments ensure the success of their hybrid cloud environments?

The answer is end-to-end support for the entire environment and for each and every user. Let’s take a look at this in more detail.

Why End-to-End Support Is So Crucial
IT departments need to be supported, but this support needs to be applied in the right way. Not only is end-to-end support a good idea for businesses; it is absolutely crucial.

Here’s why:
• Governance needs to cover the whole of the business, which means each and every member of your team needs to be aware of their role and how to execute it. Central, effective management for this governance is essential.
• Optimised uptime relies upon a comprehensive approach to support. Support needs to be readily available at every stage of the process, across every level of the organisation.
• Data storage needs to be both secure and conveniently accessible. It’s not enough to simply lock data up and throw away the key. The right people need to be able to access the data, as and when they need it.
• When data is sent between parties, verification and encryption are required to keep the data secure. This requires support for both ends of the communication channel — both sender and recipient.
• Data security needs to be achieved across multiple environments, both in the Cloud and in local areas. This underlines the need for a fully comprehensive set of support services that consider the bigger picture and are up to the task of managing such a diverse set of locations.

So what is the answer here? Where can this comprehensive support come from?

The Managed Services Solution
Managed services ensure that businesses have access to this kind of comprehensive support, without the prohibitive cost of handling it all in-house. Opting for the managed services route also eliminates the risk of any shortcomings that might occur when you select individual service providers for each task.

Take a look at some of the benefits and features that managed services can provide you:

Hybrid cloud deployment and maintenance
A managed service provider can deploy applications and software in the right way within your cloud architecture. They will also be able to maintain these applications going forward, ensuring optimised uptime for your business.

Backup and recovery
Nothing should be left to chance in the event of a disaster. Managed cloud services can back up your data and applications to provide a seamless experience for users.

Data storage
All businesses need the right data storage solution. With managed cloud services, data can be stored securely but in a manner that can be easily accessed.

Data centre extension
The days of relying on a single, physical data centre are long gone. Managed cloud services help you get the most from your data centre by extending it into a hybrid environment.

At Nexon, we go further than this. We provide all of the above managed solutions, as well as consultancy and support for migration, security, protection, monitoring, and management of business-critical data and applications. The idea is to give you the flexibility to adapt the Cloud to your business in the right way and integrate the solution at a pace that suits you.

Get in touch with our team today to get started.