Unified Communications Service Solutions

Nexon is committed to seamless, unified communications delivery aligned with your organisational goals

Using integrated, future-proofed and easy-to-adopt platforms we deliver a solution fit for the future.

Nexon will design a roadmap to your ideal future state – and will tailor your unified communications solution to get you there. We have the expertise and take the time to understand your business needs and recommend the right unified communications solutions for your requirements.

Nexon Absolute

Nexon Absolute encompasses the full suite of Unified Communications (UC) using Microsoft Teams, including Microsoft Phone System.

Nexon Absolute delivers organisations a complete communication, collaboration and remote working environment.

As a Gold Microsoft certified partner, our team has both the certification and the technical expertise to deliver innovative UC and collaboration solutions to drive outcomes for your organisation.

Nexon Absolute features

Simple migration to Office 365
Virtual Cloud-based contact-centre with seamless integration into Microsoft UC
Universal video collaboration across all video conferencing technologies leveraging Microsoft UC for meetings
Access to Nexon’s Private Network rather than the open ‘public’ internet, providing an enterprise-quality network guarantee for all voice, video and file-sharing sessions
Easy, free-of-cost transition from your old telephone network (PBX) to a completely hosted environment
Full maintenance and training for your new communications solutions
Pay as you go, or as you grow finance agreement, so you only pay per user per month providing the flexibility of scaling up and down
24/7 support

Hosted telephony

From digital and analogue (PSTN) phone lines to SIP trunks, VoIP and IP handsets, Nexon can streamline your telephony to create a cost-effective voice solution for your organisation.

Nexon AnySIP

Guaranteed voice and data quality
Ability to scale to meet changing demand
No unnecessary access charges — pay only for what you need.
Make calls between sites and branches over the same IP network.
Access to highly competitive rates for external calls

Nexon Contact Centre

Powered by Genesys Cloud, Nexon’s Contact Centre seamlessly connects customer interactions across every channel – phone, email, live chat, social media, SMS and more – while enabling advanced integrations across enterprise CRMs and other IT systems.

Nexon Contact Centre features

A single queue for all omnichannel customer engagement
Voice integration including self-service IVR and chatbot
Access to real-time analytics and dashboards
Better workforce engagement management
Optimised workflows
Enriched communication across the customer journey including surveys

As a progressive contact centre operation, supporting clients and their families, donors and carers, we are always focused on future proofing our organisation and modernising our capabilities through new features and functions accessible with Genesys Cloud technology - hosted on AWS.

Nathan Lightfoot

CIO, Cerebral Palsy Alliance