Integrate various business processes and your customer relationship management systems into a single platform to give your team a cost-effective, 360-degree view of the customer in real-time. Whether you’re looking to simplify inbound or outbound requests or optimise your existing contact centre tools, Nexon has a flexible and comprehensive solution for you.
Say hello to nexon's next generation contact centre solution, powered by Genesys cloud
Powered by Genesys Cloud, Nexon’s Contact Centre seamlessly connects customer interactions across every channel - phone, email, live chat, social media, SMS and more, while enabling advanced integrations across enterprise CRMs and other IT systems.
Delight your customers
The Nexon Cloud Contact Centre simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalised experiences and build stronger relationships.
empower your team
Give your employees the information they need in a tool they will love using. Get an all-in-one application built to engage your employees and boost your team’s performance and productivity
Understand your business
With real-time dashboards and analytics, the Nexon Cloud Contact Centre solution provides the insights you need to run your business - no matter where your agents are located or which channels they manage.
Improve visibility and control over your customer interactions with a solution that’s fit for your business.
A single queue for all omnichannel customer engagement
Voice integration including self-service IVR and chatbot
Access to real time analytics and dashboards
Better workforce engagement management
Optimised
workflows
Enriched communication across the customer journey including surveys
Improve Customer Outcomes
Ensure seamless management of Nexon’s Cloud Contact Centre without relying on existing staff to carry the load.
Our Contact Centre consulting and implementation services will assist you to set the right strategy to better fit your business needs, get ready for technical and business resources, on-going support and lifecycle management to ensure best practice processes and tailored solutions to help improve your overall customer experience.
Leverage Nexon's contact centre expertise
Bring together voice, messaging, conferencing and key digital channels to unify all your communication tools and future proof customer engagements.
At Nexon, we assist organisations to modernise their contact centre environment and integrate their communication platforms to provide an agile and efficient platform, enrich communication and resolve issues.
We immerse ourselves in your organisation, taking the time to understand your needs, analyse your existing engagement processes and systems, forming the foundations for your migration or implementation to a modern cloud-based contact centre environment.
We focus on outcome-based solutions and take the time to transform your contact centre environment into a single and central platform that delivers high service level satisfaction and engagement for users.
Real results from real customers
A 2017 total economic impact (TEI) study by Forrester Research analysed the use of the Genesys Cloud platform by six customers, focusing on costs to deploy, benefits, risks and return on investment.
Based on a 3-year model with risk adjustments, the Forrester study found Genesys delivered:
ROI
in avoided costs
net present value
increase in productivity
reduction in employee turnover
Payback in less than
Nexon has been a trusted Managed Service Partner to the Australian Red Cross for many years, delivering best of breed cloud services by migrating over 500+ users to Microsoft Unified Communications as well as building and supporting the Genesys Cloud platform. Having a single Managed Service Partner to deliver an end to end communication solution has been incredibly important as it has allowed us to select the right cloud solution for different areas of our business whilst maintaining a single managed services partner to deliver and support it.Danijel Andrić, Interim CIO, Australian Red Cross
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Driving Contact Centre Transformation in 2021
Contact centres are under pressure to not only grow revenue but to help drive great CX. However, they continue to struggle to achieve this - they are often unable to identify the process gaps and make the required systemic improvements that can best impact the customer journey.
Why Nexon?
Nexon is a highly experienced, award-winning managed service provider (MSP) with expert knowledge and a proven track record in delivering cost-effective contact centre solutions, cloud services and business application solutions.
Fully Integrated
Eliminate the hassle of silo platforms to manage customer interactions and reduce your IT burden with Nexon’s Cloud Contact Centre integration capabilities across enterprise CRM solutions including Salesforce and Microsoft Dynamics 365.
End-to-end service
Nexon provides end-to-end consultancy and support, making it easier to migrate, connect, secure, monitor and manage business critical data and applications. We deliver a seamless contact centre transition while supporting all key areas of I.T.
Enhanced Security
Lean on our comprehensive security framework and ensure you have access to the very best technology, people and processes to secure your data and protect your business.
Preferred Partner
Nexon is one of only two Australian Genesys Cloud Partners delivering the Contact Centre Solution exclusively in the cloud.
Flexible Cloud Deployment Model
With Nexon’s innovative and dynamic hybrid cloud architecture and service offering you can access efficiency, agility and security, while benefitting from public and/or private clouds.
Future Proofed
As an innovator in developing and providing ICT solutions to enterprise and government industries, Nexon has built scalable platforms that integrate with emerging technology and allow agility when customer requirements change.
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Nexon Cloud Contact Centre
Pave the way for success tomorrow with an integrated cloud-based contact centre solution.
Take the next step
Contact us to discover more about Nexon's Contact Centre solution and integration capabilities.
Resources
From our blog
A staggering 85 per cent of Australian Contact Centres will be working on their omnichannel strategy in 2021
News
Nexon has recently formed a new partnership with cloud contact Centre provider Genesys Purecloud to extend its contact centre offering to mid-market customers looking to accelerate their transition to the cloud.
Whitepaper
If you’re an IT or business leader looking to replace an old phone system, you probably are – and absolutely should be – considering a Unified Communications (UC) solution.
