Nexon News

Nexon Asia Pacific strengthens its capabilities with acquisition of Veridian Solutions.

Nexon Asia Pacific /

SYDNEY, AUSTRALIA – Monday 13th September 2021 – Nexon Asia Pacific (Nexon) announces today the acquisition of Veridian Solutions, a provider delivering integrated customer engagement and unified communications solutions to mid-market and enterprise customers across Australia. Veridian’s rich experience and expertise working with complex, integrated environments augment Nexon’s contact centre and unified communications offering to deliver a comprehensive suite of customer experience management services across any cloud.

“Veridian’s strong system integrator capabilities will strengthen our proposition to customers, supporting our customer’s end-to-end digital transformation initiatives,” said Barry Assaf, Nexon Asia Pacific CEO.

“Our services are continuously evolving to meet customer needs and to reduce the complexities our customers face with platform integration and adoption of digital technologies. Veridian Solutions strengthens our ability to deliver seamless experiences across the omnichannel with strong expertise in AI-driven capabilities, automation, workforce engagement management, and custom developed solutions” added Mr. Assaf

Veridian has developed a range of sophisticated and easy-to-use tools to manage contact centre platforms enabling faster and accurate system configuration, advanced reporting, and integration supporting call recording, virtual hold, and workforce management.

“Veridian’s rich experience servicing some of Australia’s largest contact centre organisations, investment in innovation, dual-carrier partnerships, and 24/7 support model will expand Nexon’s unified communications and collaboration offering and capabilities. Also, their recent investment in a dedicated cyber security practice complements the rest of Nexon’s managed security services offering,” said Mr. Assaf.

“We are excited to unlock the full potential the two organisations offer by coming together. Our combined capabilities will provide both our customers and staff more value and opportunity across a suite of end-to-end managed services that we don’t offer today,” said Jason Hewett General Manager at Veridian Solutions. “Together we will help our clients accelerate and secure transformation across any cloud, powering intelligent operations, optimisation, and conversations across their organisation” added Jason Hewett.

This announcement comes just after a series of acquisitions made by Nexon including CSA and Equate technologies demonstrating the organisation’s commitment to evolving its service portfolio while delivering integrated, managed, and end-to-end technology solutions.

ABOUT NEXON ASIA PACIFIC

Since 2000, Nexon has been helping business leaders to connect with innovative technology in productive and efficient ways to meet business outcomes. Nexon delivers cutting-edge, boundary-pushing interconnected solutions that enable businesses to run more efficiently, create better user experiences, and explore bigger and better opportunities.

ABOUT VERIDIAN SOLUTIONS

At Veridian Solutions, we have a trusted reputation for providing quick and efficient support to our customers. With a strong network of staff across our offices in Australia and the UK, businesses consistently choose to work with Veridian Solutions for our expertise and experience working with complex, integrated environments and delivering results for our customers.

We understand the critical value of providing world-class integrated customer engagement and unified communication solutions that offer operational value, business process, and interaction management optimisation to our clients, while protecting their business from emerging threats. We listen to our customers, provide authentic, honest advice based on hard-won experience, and we do what we say we’ll do.

Our expanded services encompass broader business functions including IT security.

MEDIA CONTACT

Louise Touma
Nexon Asia Pacific
02 9230 7911 | louise.touma@corp.nexon.com.au