The aged care sector is entering into a whole new world. The rate of change – from multiple disruptors – is well known within the industry and has been the topic of community discussion and media coverage. But it is the changing face of the aged care customers, both care recipients and their families, that is arguably the biggest change agent today.
In this paper, we discuss the new customer experience benchmark for aged care, consider its impact on data needs and explore a future-ready data management approach – one that will serve as a critical cornerstone of a highly-engaged aged care service provider.
A new customer experience benchmark for aged care
Today, aged care customers are very much in control. In fact, like many industries where competition is fierce and customers are given more options to evaluate, an exceptional customer experience will be one of the most powerful sources of sustained competitive advantage.
While quality of care has always been a focus, it takes on a whole different meaning in the context of a highly personalised environment that both the care recipients and their families now demand.
To remain competitive, aged care service providers must:
- Tailor to the needs of the individual.
- Enable self-service access to personal information.
- Commit to ongoing enhancements of services.
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Why Nexon?
Founded in 2000, Nexon Asia Pacific (Nexon) is a cloud and managed service provider delivering cutting-edge solutions, helping businesses to run more efficiently, create better user experiences and explore bigger opportunities.
Nexon’s depth of expertise spans across a range of technology specialities and industries, bringing these skills together to create business solutions, simplifying the process – and the technology – for its clients.
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