The aged care sector is entering into a whole new world. The rate of change – from multiple disruptors – is well known within the industry and has been the topic of community discussion and media coverage. But it is the changing face of the aged care customers, both care recipients and their families, that is arguably the biggest change agent today.
Aged care data needs are expected to grow exponentially as the industry responds to market pressures and undergoes its digital transformation. The issue is beyond just data storage – it is about having fast, secure access to customer data, the capability to present it in a unified view, and to seamlessly transform it into information that powers better decision-making.
In this paper, we discuss the new customer experience benchmark for aged care, consider its impact on data needs and explore a future-ready data management approach – one that will serve as a critical cornerstone of a highly-engaged aged care service provider.