Deliver seamless experiences across every touchpoint while empowering your agents to manage interactions with ease
Discover solutions designed to transform experiences for both customers and employees, leveraging intelligent tools that allow you to reduce response times, resolve issues more efficiently, and provide a seamless experience across every touchpoint.
If you are looking to: Increase first call resolution (FCR), reduce response times, decrease call abandonment, achieve higher concurrency, accelerate agent onboarding time, improve personalisation and product recommendations, enhance lead qualification, boost conversion rates, and unlock your agents next best action, Nexon can help!
Empower your employees with a suite of intelligent AI tools and smart automation, such as Agent Assist, Next Best Action and Task Automation.
Instantly access the knowledge you need with intelligent search. Put the right information at your customers’ and employees’ fingertips.
Unlock features such as voice-to-digital self-service channels to give customers faster information access while freeing up agents for higher-value tasks.
Deliver enhanced, personalised digital experiences that align with customer needs, through intelligent predictive and proactive web engagement.
Leverage multi-channel and cross-platform AI bots to provide smart self-service options.
From speech recognition and topic spotting to trend analysis and sentiment detection, be empowered with insights that drive more profitable decisions.
Pilot relevant AI technologies to solve key business problems, with education and enablement to support your journey.
Advisory workshops
Training and enablement
Solutions showcase
Business case development
Projected ROI
Customised pilot
Shared learnings
Be empowered with centralised knowledge consolidation, seamless platform integration, and AI-driven knowledge surfacing.
Centralise knowledge sources
Evaluate knowledge
AI-powered knowledge surfacing
Customer-facing bots
Consolidate, evaluate, and gain insights across a range of interaction types over multiple channels and customer engagement platforms.
Consolidated reporting
Cross-channel insights
Self-service opportunities
Outcome predictions
Compliance & SLA
Identify and implement seamless, integrated self-service applications across your existing vendor ecosystem.
Automated ID&V
Voice biometrics
Real-time Agent Assist
Digital deflection
Task automation
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