Nexon Consulting Services are delivered by a team of experts in technology, transformation and implementation to strategically advise your organisation on how technology can underpin your future growth.
Technology that meets today’s needs is not an indicator of tomorrow’s success. Nexon Consulting Services can help you and your team take full advantage of current and emerging technologies while you remain focused on what matters most to your organisation.
Why you should consider Nexon Consulting Services:
Technology platforms are constantly changing and evolving. Your time is better spent focussed on your business rather than worrying about whether your legacy technology choices are still relevant.
Three factors underpin this approach:
- As customer expectations evolve, space is created for disruptors
- Innovation and value is increasingly driven by innovative customer experiences, and
- Better business outcomes are driven by hyper connected and seamless experiences that simplify architectures.
Nexon Consulting Services do the technology heavy lifting for you when it comes to developing strategies, implementing emerging technology solutions and supporting your day-to-day IT operations.
Nexon Consulting Services have been designed to maximise return on technology investment, and will help to:
- Evaluate technology strategies to ensure they are meeting stated organisational objectives
- Determine whether your current and legacy IT systems will meet current and future organisational needs
- Assess potential risks, security gaps and proactively address emerging threats
- Take advantage of the latest cloud services to support and improve your business operations
- Ensure that your people are provided with the right tools and knowledge to get the job done
- Manage collaborative environments while striking a balance between security and usability
- Integrate both existing and new platforms to provide better insight and improve business results
- Make a real difference to the way in which your people work and engage with your customers
Expert advice can mean the difference between success and failure for your organisation.
Every organisation is different and requires unique solutions.
The Nexon Consulting Services approach begins with a series of comprehensive processes designed to understand your organisation and its needs.
We start with an initial meeting as we engage with you and your team to determine:
- Your current business problems and opportunities
- The scope of the specific project
- The responsibilities that Nexon might assume
- Who within your organisation needs to be involved as part of this process
- What materials we need to provide to ensure that you and your team can take full advantage of our involvement
Once we have determined your needs and prepared our initial scope, we will then guide you through a carefully-curated project management process, which typically includes:
Planning workshops with appropriate members of your team, to evaluate the current status of your technology platforms and identify your future objectives
Recommendations based on the planning and discovery processes, for you to discuss, revise as necessary and approve
Documentation in support of the approved recommendations, to help your organisation understand and adopt the new approaches we recommend
Deployment, whereby we implement and supervise the adoption of recommended technologies and processes
Assistance and support as any new technologies “go live.”
Guided and controlled change management, to ensure that your organisation can quickly and easily adapt to the new processes and procedures
Ongoing support as required
We specialise in
Transform and grow with a security first approach, good governance and better performance at the core of your operations.
Communications and collaboration
Complete voice, video conferencing, call-centre and workplace solutions so that your team can be productive anywhere, anytime.
Minimise risks with real-time visibility of your security posture, access to security expertise and threat intelligence.
Keep your business running, no matter what.
Always on. Always available.
Enrich relationships across all your communication channels, and gain a single view
Automate process with intelligent bots and IoT to create workplace efficiencies
We know that every business is unique so our highly skilled and certified staff will look after every aspect of your journey from design to deployment making sure our platform aligns with your business strategy and aspirations. Our commitment is to meet your evolving needs in today’s highly dynamic marketplace.
With our customers at the centre of our operations, we help you run your business and operations better by acting as an integral part of your team in all I.T. matters.
From network, cloud services, security and compliance, unified communications and business solutions, right through to desktop and day-to-day support, we take the necessary steps to transform an organisation, enabling sustainable growth and pathways for innovation, now and into the future.
From the Nexon Blog
A staggering 85 per cent of Australian Contact Centres will be working on their omnichannel strategy in 2021
In a period of rapid change, customers are demanding digital services like never before with 26 per cent relying on virtual assistants and chatbots