Nexon’s managed services support the entire scope of the advanced solutions and technologies we develop and implement — from the Network, through to Digital Workspaces right through to Hybrid Cloud. Coupled with our unique customer engagement model and award-winning local team, our managed services give you the peace of mind you need to innovate and digitally transform your business.
Supporting your digital transformational journey, Nexon could help to lighten your load using the latest and most stringent best practice management processes, industry standard tools and security platform profile to ensure that you can improve operations while freeing up internal resources to focus on core activities.
Does your organisation need a trusted services partner to ensure continuity of operations and allow you to:
Undertake strategic initiatives and digital transformation projects?
Reap the benefits from migrating services and applications to the cloud?
Continually improve and optimise your entire I.T. environment?
Nexon’s Next Generation Managed Services are leading the market in the extent of the advanced technologies and solutions we support. Our managed services support every solution Nexon delivers, from network, security and business applications, to public and private cloud.
We have 20 years’ experience in building and supporting solutions for our commercial, government agencies and not-for-profit customers throughout Australia and the Asia-Pacific across all areas of I.T. We offer a 24/7 Australian-based operational support model and service desk, tailored to your specific business and I.T. outsourcing needs.
Supporting all key areas of i.t.
We spECialise in:
Our managed services support LAN, WAN, SD-WAN and IoT (Internet of Things). We provide 24/7 management and monitoring services, ensuring your network infrastructure is secure and operating efficiently. We can support the deployment of advanced edge, mobile and wireless devices, including IoT.
We support your telephony, unified communications and contact centre environments – on-premise, off-premise or in a hybrid environment. We provide a suite of complementary managed services to ensure your communications and collaboration solutions operate efficiently and securely.
We make it easier for you to migrate, secure, protect, monitor, manage, support and govern business critical data and applications as you move to a fully hybrid cloud model. Our own managed private cloud infrastructure provides centralised virtual services to provide you with flexible, scalable and cost efficient I.T. solutions. We are also vendor-agnostic in supporting public cloud services, ensuring that you only deploy cloud services that satisfy your specific I.T environment and business requirements.
Our Managed Security Services encompass endpoint protection, web and email filtering, encryption and network perimeter security. We help you stay ahead of the cyber security curve, by reducing vulnerabilities, detecting threats and preventing attacks. With Nexon, maintain visibility and control of your operational environment and data, at all times.
Increasingly, organisations are connecting to their business data and systems from any device, anywhere and at any time. We ensure that your end user devices – mobile, tablet, laptop or desktop – are not an operational risk or weakness for your organisation. We manage user and device provisioning, configuration and updates, security, break-fix support and escalations.
We provide managed services for a range of business applications, databases and supporting middleware, including Microsoft ERP and CRM solutions. The primary solution we support is Microsoft Dynamics 365 Business Central, which encompasses solutions for warehouse management, quote to invoice, procure to pay, and advanced financial management.
Achieving Business outcomes
Our managed services always begin with an engagement model that ensures we first take the time to understand your organisation, your business and operational goals. That way, we have your key goals in mind as we deliver end-to-end services.
We work with you to understand your business needs, and share expert insight into the best I.T. solutions for your business now and well into the future.
We specialise in migrating and configuring your systems, applications and platforms with care to ensure the best outcome upon implementation and configuration.
Our Managed Security services include perimeter, email, endpoint and cloud security, enabling the safe use of applications.
We protect your business systems, applications and information by future-proofing digital backups and provide a cost-effective, automated, enterprise-class disaster recovery facility to ensure business continuity.
We provide real-time reporting and alerting for proactive measures, or to detect issues and rectify as quickly as possible.
Our services take away the administrative workload from your in-house team and include configuration, updates, fault resolution, process documentation and configurations, scheduled patch updates, risk registers and any other identified technical and operational standards.
We provide remote or on-site support and service desk, based on pre-defined SLAs to meet your business and operational requirements.
To ensure ongoing visibility on operations and your I.T. environment, we take responsibility for service delivery management, regular customer meetings and stakeholder sessions, measurement of our managed services performance, and presentation of monthly service reports.
We partner with leading infrastructure and software vendors to ensure that your I.T. environment is always ready for an evolving business and technology climate.
Our Helpdesk Happiness Model provides real value with instant feedback and a closed loop process.
We are a certified, trusted partner with a range of government contracts and accreditations, and ISO/IEC 27001:2013 and ISO 9001:2015 certifications.
Having your I.T. environment managed and supported by an external provider such as Nexon can mean multiple benefits whilst you manage your business growth in a scalable manner.
Over the last 20 years, Nexon has developed world-class infrastructure, technical expertise, service delivery capabilities, solutions, systems and processes to ensure that your I.T. environment is in safe hands.As a managed services provider, we are truly ahead of the market by offering support for all the solutions and technologies we deliver, including our advanced digital workplace and unified communications solutions. We offer flexible commercial models and are committed to successfully achieving your business goals and meeting your operational requirements.Our Next Generation Managed Services are delivered entirely from our own technology platform and communications infrastructure, and by all of our own people.
Nexon is your trusted partner for managed services.