How can you leverage outstanding customer experience as a compelling business differentiator, while enabling your field service teams to be more efficient while lowering costs to serve?
Extracting continued value from legacy technology systems can be a real challenge for business leaders looking to empower their people and transform customer service into the future.
An inefficient technology stack can create issues that effect your business long-term.
By leveraging the right technology, you can help:
Improve customer experience or increase customer satisfaction.
Access real-time data on customer service across the business.
Integrate efficiently with the Call Centre platform.
Optimise resource schedules from end-to-end
Manage service costs across the business.
Respond to first-time issue resolution with existing tools.
Transform how your customers experience your products and services with Nexon's Business Solutions Service Management platform. Unlock seamless and efficient field service management, and increase customer satisfaction.
Evolve from reactive to predictive with complete visibility, in real-time
Access the capability to deliver and seamlessly integrate the core telco and CRM you deploy into your customer service platform.
Our managed service that underpins the entire solution is what sets our solution apart. With our experience and expertise ensuring the right solution Is tailored for your business, implemented to deliver success, you'll have peace of mind knowing you have one go-to team to solve all the problems.
Unlock your business benefits with tailored Service Management Solution
Start leveraging extensive benefits to meet your business needs.
Improve NPS and customer service performance
Accelerate customer issue resolution while lowering cost to serve
Optimise field staff based on availability and geographic location
Maximise resource efficiency with predictive support
Gain a complete view of customer interactions, preferences, and history across your organisation
Simplify call routing and queue prioritisation
Deliver personalised experiences at scale
Drive operational efficiency with IoT - enhance the service experience
Access our experience & expertise to deliver the right solution for your business
The Nexon Advantage
At Nexon, we understand the unique challenges faced by business leaders looking to deliver a complete and personalised experience for their customers.
Our Service Management solutions seamlessly integrate your telco and customer relationship management to ensure you deliver a complete customer experience in a way that's right for your business. Our commitment is to meet your evolving needs in a rapidly changing marketplace, today and into the future.
Delivered and managed by Nexon’s team of solution experts and certified consultants with over 15 years of experience with Dynamics, we help you access and use data with insight.
Nexon has proven experience in delivering and integrating Microsoft Dynamics Customer Service, Business Central, Customer Insights, Power apps portals and Field Services.
Helping companies drive greater efficiency and service from their Microsoft investment.
Elevate your customer experience today.
Contact us for an obligation-free discussion to understand how our tailored Service Management solutions can elevate the experiences you deliver your customers.
from the Nexon Blog
If you’re distributing funds, interacting with your community or growing membership numbers, it’s vital you embrace the latest digital technology.
With customer interactions flitting between mobile, desktop, in person, email, app and live chat 24/7, segment-based marketing suddenly feels ancient. Customers now expect a one-to-one relationship. Fortunately, real-time personalisation is now within reach of smaller players.