Founded in 1996, Intrec specialises in commercial fitout, building refurbishment and construction management. With a large mobile workforce and experiencing steady growth, the company wanted to give their people the tools they needed to do their job from any location and from any device.
With more of its staff on the road or on-site on customer projects, Intrec was looking for ways to connect this mobile workforce with the back-office, and with each other. Improving internal and customer response times, and maintaining service excellence, were top priority.
A hosted unified communications platform, integrating the benefits of Skype for Business with Microsoft Office 365.
The most important benefits for Intrec have been the improvement in response times and the flexibility of communication options available to everyone, regardless of their location.
It is now much easier to find and connect with someone.
The team can make quicker decisions and fit more into their day.
Training is on the increase while travel costs have been reduced.
The inherent flexibility has a positive impact on customer experience.
Staff have the tools to do their job, their way.
As an organisation with a large mobile workforce, we wanted to better connect them with the rest of the business – through smarter, more flexible communication options. Nexon’s unified communications platform which integrates Skype for Business was the right fit for the business, and Nexon’s team of passionate technology experts was the right fit for us. Dennis Wong
Operations Manager, Intrec
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