Imaxeon provides a range of medical solutions, including radiology diagnostic imaging equipment, molecular imaging and nuclear medicine to private and public healthcare sectors across Australia.
Their existing CRM was reaching end of life and the business had significant process improvements in sight. Imaxeon worked with Nexon to upgrade their CRM and realise the benefits of workflow automation.
As an organisation focused on product quality and continuous improvement, Imaxeon set sales and service process enhancements as a key company objective. Their existing CRM solution was nearing end of life, and a system upgrade was required.
Imaxeon’s pre-existing relationship with Nexon meant that the managed service provider was best placed to assist with the upgrade project – which had a number of distinct goals.
Imaxeon required a centralised system to track all national sales enquiry, opportunity, and service requests, while supporting staff in the field.
Nexon upgraded Imaxeon’s existing CRM to Microsoft Dynamics 365 with bespoke features around contract management, quote process management, mobile management and service case processes.
Tailored customer relationship management platform and managed support services.
The most important benefits for Imaxeon have been workflow automation which has improved customer service, process efficiencies and service revenue growth.
Working with Nexon is effortless. Things never feel out of control and highly technical issues get resolved quickly. I would recommend Nexon to other organisations. Bring your business problem to Nexon and they will help you solve it.Derby Chang
Quality and Regulatory Affairs Manager