Case Study


Transforming operations and sales processes with Microsoft Dynamics 365.

Imaxeon provides a range of medical solutions, including radiology
diagnostic imaging equipment, molecular imaging and nuclear medicine
to private and public healthcare sectors across Australia. Their existing
CRM was reaching end of life and the business had significant process
improvements in sight. Imaxeon worked with Nexon to upgrade their
CRM and realise the benefits of workflow automation.

Transforming operations

The Challenge

Imaxeon required a centralised system to track all national sales enquiry, opportunity, and service requests, while supporting staff in the field.

The Solution

Tailored customer relationship management platform and managed support services.

The benefits

The most important benefits for Imaxeon have been workflow automation which has improved customer service, process efficiencies and service revenue growth.

  • Better service contract management.

  • Streamlined quotation process.

  • Mobile service management.

  • Improved service case process.
Working with Nexon is effortless. Things never feel out of control
and highly technical issues get resolved quickly. I would recommend
Nexon to other organisations. Bring your business problem to
Nexon and they will help you solve it.
Derby Chang
Quality and Regulatory Affairs Manager

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Imaxeon case study


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