Networking
FAQS

Current Directors (and brothers), Charles and Barry Assaf, established Nexon in 2000.

In today’s competitive business environment, your Internet Service Provider (ISP) plays a critical role in the ongoing efficiency and performance of your organisation. 

That’s why it’s important to ask any potential ISP the right questions to ensure they have the capability to deliver on your business needs, both now and in the future.

Questions you might ask include:

1. Do you have own network infrastructure?

Many ISPs do not operate their own network infrastructure. They simply resell their connectivity, which often results in an inferior service for you and slower troubleshooting. At Nexon, we operate and monitor our own network for your ultimate peace of mind.

2. How strong is your company?

Unfortunately, in today’s challenging economic climate, ISPs are going out of business on a weekly basis. Whilst this is sad for the company and their staff, imagine it was your ISP that suddenly disappeared with all your IP and support services. Nexon is a well-established, 100% Australian privately owned company that has continued to expand and perform in the most uncertain business climates. We remain profitable across all our service platforms by continually delivering innovative IT solutions, leveraging our industry and partner relationships, and offering unparalleled service to our clients.

3. Do you run a closely monitored network?

ISPs that fail to monitor their network closely put your business continuity at risk. 

IT faults can be missed or picked up too late, which can have disastrous consequences for your business. At Nexon, we constantly monitor our network so that we can troubleshoot any potential issue before it becomes a problem.

4. Do you provide on-demand technical support?

We all know what it’s like to be kept waiting on a company’s support line. It’s frustrating and it’s unproductive. Nexon’s highly trained IT technicians and customer consultants are on-hand whenever you need them, offering fast and easy-to-understand advice for all your technology issues.

5. How much of your core capacity is used?

Nexon’s own purpose-built data centre in Sydney operates at less than 45% usage. Unlike many ISPs, our capacity planning model isn’t based on traffic shaping or restricting access, which means that we can offer you a congestion-free and highly efficient network. Put simply, we give you the capacity you need, when you need it.

6. How do you provide value for money?

At Nexon, we design pricing plans that are tailored to your specific requirements. 

We offer high quality solutions at highly competitive prices with no hidden costs. 

7. Who are some of your other clients?

An ISP’s client list says a lot about their capabilities and quality of service. 

Nexon provides technology solutions for many large corporate organisations, government departments and fortune 500 companies doing business in Asia. These clients depend on us to deliver flexible, responsive and dynamic IT services anywhere, any time. 

Please ask us for customer references and case studies.

8. Will you tailor solutions to suit our individual corporate needs?

Nexon is not in the business of delivering ‘one size fits all’ IT solutions. 

We meticulously plan and tailor our services to complement your unique needs.