Customer experience is a powerful competitive advantage, how does yours stack up?

If your internal communications are disjointed and you are not flexible in the way you communicate with customers, then the experience your customers are getting may not be as good as it could be. In this blog we explore a few all too common scenarios – and some ideas on how to avoid them.

Thinking Cloud PBX? Your choice of partner is more important than ever

Microsoft’s Cloud PBX is here. It is a simpler, license based delivery model for Skype for Business. Because of its simplicity there is a perception that this means choice of implementation partner is now less important...

Gartner Magic Quadrant for Unified Communications 2014

A few days ago, Gartner released their 2014 Magic Quadrant for Unified Communications (UC). This Magic Quadrant highlights the trends and changes in the UC landscape and identifies the key vendors that are situated in the leaders, visionaries, challengers and niche players’ corners as well as their strengths and cautions. Below are some of the highlights.

Realising the Potential of Unified Communications: You'll Never Get There Without Integration

Realising the Potential of Unified Communications: You'll Never Get There Without Integration

According to Gartner, Unified Communications (UC) products including equipment, software and services are “those that facilitate the interactive use of multiple enterprise communications methods. This can include control, management and integration of these methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.”

Unified Communications as a Service: Noosa Shire Council Case Study

Unified Communications as a Service: Noosa Shire Council Case Study

See how Nexon Absolute helped Noosa Shire Council to empower its staff to communicate and collaborate anywhere, through an integrated solution delivered on a pay per month basis.